HOW SECURE ARE MY TRAVEL ARRANGEMENTS WITH CONSTANT TRAVEL ?
Your holiday arrangements are 100% secure with us. Athena Beach Holidays trading as Constant Travel is a member of the Hays Travel Group, who are members of the Association of British Travel Agents (ABTA). Our ABTA number is P7577. For more information about the security provided by ABTA please visit their website at www.abta.com. Constant Travel is part of the Hays Travel Group and as such all tailor-made bookings are covered by ATOL number 5534. All flight inclusive holidays booked with Constant Travel are subject to a £2.50 charge per person as part of the ATOL Protection Contribution (APC). This contribution is paid to the Air Travel Trust fund to ensure that your holiday bookings are fully protected in the instance of our insolvency. This is applicable from the moment of booking and is non refundable. ATOL Protection does not apply to all holiday and travel services on this website. Please ask us to confirm what protection may apply to your booking.
WHEN WILL MY TICKETS ARRIVE ?
Your tickets (if applicable) and other documents relating to your booking will be sent to the address given at the time of booking. These will normally be dispatched 7-10 days prior to departure. For bookings made within 2 weeks of departure, it will be necessary for us to make arrangements to collect your tickets from the operators desk at the departure airport. A charge for this service will be made in most circumstances. Please note that two airlines may share the same services. Therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and tickets.
WHAT IF THERE IS A MISTAKE ON MY TICKETS / CONFIRMATION EMAIL / DOCUMENTATION ?
When you receive your booking documents, please ensure that you check all documentation thoroughly and advise us of any errors immediately. These documents can be reissued at any time, upon request. Confirmation of your booking may also be forwarded from the Travel Providers (subject to a minimum period between booking and departure dates).
WHAT IF I DON’T RECEIVE MY TICKETS ?
It is common for flight tickets to arrive no more than 5 days prior to the departure of the holiday. If you have not received them 3 days prior to the holiday please call us on 0333 1230 747 and we will contact the tour operator to arrange a ticket on departure. You will then simply follow the procedure as if your booking had been ticket on departure and visit the tour operator desk at the airport with your reference number (provided on your paperwork or by our administration department).
WHAT IS A TICKET ON DEPARTURE?
Ticket On Departure means that as you have booked so close to departure, tickets are not produced and sent to our head office. They are instead produced at the airport. You will be given a voucher or reference number, which you must take to the tour operators desk 3 hours prior to departure. If you have any problems with this please see the information desk at the airport and tell them which tour operator you are flying with.
WHAT IS AN E-TICKET?
Some airlines only produce e-tickets. If the airline you have booked issues E-tickets electronically you will be issued a letter showing your flight information. This letter will be sent to you with your travel documents and replaces the traditional method of issuing tickets.
MY FLIGHT TICKETS DO NOT SHOW MY HOTEL VOUCHER DETAILS?
Many flights booked through Constant Travel are booked with airlines on a flight/seat only basis. This could mean that your flights are not booked with the same company as your accommodation provider. Therefore the airline will not hold details of your accommodation arrangements. Constant travel will issue you with a separate accommodation voucher.
WHAT TIME DO I NEED TO ARRIVE AT THE AIRPORT?
In general airlines recommend that passengers check in for their flights at least two hours prior to the stated flight time. Passengers collecting their tickets at the airport (Ticket On Departure) should allow extra time for the collection of their tickets. Unless you have booked and paid for pre booked seating the airlines can give no guarantee that your party will be seated together. They will however always endeavour to seat everyone under the same reference number together.
WHAT IS MY BAGGAGE ALLOWANCE?
Standard baggage allowance is 15kgs per passenger plus one item of hand luggage that should weigh no more than 5kgs and easily fits into an overhead locker. However, for further information on your airlines policy please refer to your airlines booking terms and conditions available on your final holiday paperwork. Please note as baggage allowance change periodically it is your responsibility to check with the airline your baggage allowance.
ARE FLIGHT MEALS INCLUDED?
Many airlines no longer offer in-flight meals. Where these are included it will be clearly marked on your flight tickets or paperwork. If meals are not available on board, airlines usually operate a snack trolley service on board the plane from which goods may be bought. We can pre-book meals for you on some airlines - please call us on 0333 1230 747.
WHAT DO I DO WITH THE HOTEL VOUCHER?
The hotel voucher will be issued by Constant Travel on behalf of the accommodation provider and should be presented at the hotel reception on your arrival
WHERE DO I GO FOR HELP IN RESORT?
All enquiries and problems should be reported to the hotel reception at your earliest convenience. Please give the hotel management every possible opportunity to rectify any problems you may have. Some accommodation only providers have a local representative, service, please familiarise yourself with their visiting times and emergency contact number. Failing that contact us on 0333 1230 747.
MY RETURN FLIGHT IS IN THE EVENING/EARLY MORNING; CAN I REQUEST A LATE CHECKOUT?
If your flight departs the UK after midnight, your room will be booked from noon the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. Late check out rooms can be requested. However this is not guaranteed and where available you will have to confirm and pay for this with the hotel reception upon your arrival. We cannot book this facility before arrival.
MY VOUCHER SAYS GALA MEALS ARE NOT INCLUDED - WHAT DOES THIS MEAN?
These are special meals usually paid for in addition to your holiday cost for Christmas and New Year. Unless otherwise stipulated they are not included in your holiday price. Further information will be given by your hotel reception upon arrival.
HOW CAN I ADD SPECIAL REQUESTS TO MY HOTEL BOOKING?
We are happy to add any requests to your booking please call 0333 1230 747 or email email@example.com including your reservation number. Please note all requests are not guaranteed. Please note very few hotels will grant sea view requests when a sea view room has not specifically been booked and paid for.
WHAT DO I DO WITH THE TRANSFER VOUCHER?
If you have pre-booked transfers a transfer voucher will be included with your holiday documents. This voucher should be presented to the relevant bus driver/holiday representative on arrival at your destination airport. Details of how to collect your transfers can be found on your transfer vouchers
I AM ARRIVING ON A NIGHT FLIGHT, HOW DO I GET A TAXI FROM THE AIRPORT?
All of the major holiday airports operate on a 24-hour a day basis. Many of the airports on the Greek Islands handle many more flights from the UK during the night rather than the day. As with any UK airport if you depart from the main terminal buildings, the taxi ranks are immediately outside and prices vary depending upon the resort you are travelling to.
I AM UNSURE IF I HAVE A RESORT TRANSFER BOOKED?
Our on line holiday prices do not include resort transfers and you can book online if you require a transfer and if it available.
WILL THERE BE A REPRESENTATIVE TO MEET US?
It depends on which company your holiday has been booked through. In some cases there will be representatives at the airport and they may also run office hours in your hotel. Details of how to contact the local agent or representative for your resort can be found on their contact details at the bottom of your hotel voucher.
CAN I ADD PASSENGERS TO MY BOOKING?
In most cases we can add passengers to existing bookings as long as there are available flight seats and rooms at the hotel. Please contact via email at firstname.lastname@example.org for availability and a quote for your additional passengers.
CAN I CHANGE THE NAMES OF PEOPLE TRAVELLING ON MY BOOKING?
Name changes to bookings will depend upon the airline with which your flights are booked. Some airlines will not allow you to change passengers names on a booking. Instead they treat this as a cancellation of a seat and the seat must be re-booked, if available, at the new cost. Other airlines will charge an amendment fee and/or the increase in fare. If you wish to change a name on a booking please contact via email at email@example.com and we will inform you of the relevant charges.
CAN I CHANGE THE DATE OF MY HOLIDAY?
This can often be a very costly and difficult amendment. This is because airlines do not allow date changes once a flight is booked. The existing booking will need to be cancelled at the cancellation charges applicable at the time. A new flight is then booked for the new date at the relevant cost. Some airlines may charge a small amendment fee as opposed to making you cancel the existing booking if the new flight is with the same airline. If the new flights are with a different airline to the original flights this will require a full cancellation of the original flights. There will also be amendment fees incurred for the hotel change. Providing there is availability at your hotel on the new date this can be amended for a fee and any increase in the cost of the room will also need to be paid. As a date change is quite a complicated process please contact us at firstname.lastname@example.org, for details of the applicable charges relevant to your booking.
CAN I MAKE OTHER AMENDMENTS TO MY BOOKING THAT IS NOT COVERED BY THE ABOVE?
If your required amendment is not covered above please e-mail us at email@example.com with your booking reference and the nature of the amendment. We can add transfers, add an extra night, add an airport hotel etc. We will contact you with a quote for the amendment before any action is taken.
IF I HAVE AN EMERGENCY AT HOME CAN I SHORTEN THE LENGTH OF MY HOLIDAY?
You should first contact your insurance company, as they may be able to assist you with this. It may be possible for us to arrange inbound travel. This will depend largely on where you are and the time scales. Our contact number is 0333 1230 747 and we are open Mon-Sat 09:00 - 18:00. Alternatively most hotel receptions will have details of travel agents in resort that can offer one-way flights. Alternatively standby flights can be booked directly from the tour operator's desks at the resort airports.
WHAT DO I DO IF I NEED TO CANCEL MY HOLIDAY?
If you need to cancel your holiday please contact us by email/post to let us know that you will not be travelling on the holiday that you have booked. Cancellations can't be actioned without written confirmation from the lead passenger. Where the cancellation is for a holiday travelling outside of 14 weeks this can be actioned at loss of deposit. Cancellations for bookings travelling within 14 weeks will incur cancellation charges, up to 100%. Please see our terms and conditions for further details.
WHEN IS MY BALANCE DUE?
Balance payments are due 14 weeks prior to your holiday departure date. This date will be stated on your confirmation invoice. If payment is not received by the due date we will attempt to make contact with you to secure payment. If we have not been able to contact you to secure payment, your booking will be cancelled in accordance with our Terms and Conditions. All payments can be made through our secure site by going to www.athenabeachholidays.co.uk Should you experience problems paying on the site or you would prefer to send a cheque please make them payable to Hays Travel Group and send them to our head office at (c/o Constant Travel), 16 Pavilion Business Park, Leeds, LS12 6AJ Please make sure your reference number is on the reverse of the cheque. Alternatively please call us on 0333 1230 747 with your credit/debit card details.
WHAT IS INCLUDED IN MY PACKAGE?
The details of your holiday will be on your confirmation invoice that will be sent to you once you have made your booking. Holiday Insurance is not included in your booking. Transfers may not be included as standard. Many airlines do not include meals on the flights and operate a snack trolley service. Where in-flight meals are included they will be displayed on your booking paperwork and flight tickets. If you are unsure please e-mail us at firstname.lastname@example.org
IS INSURANCE INCLUDED IN THE PACKAGE?
Insurance is not included in our holidays. All passengers are strongly advised to ensure they have adequate travel insurance in place before they travel. For those clients who have their own insurance you will find a copy of an insurance indemnity form in your paperwork. Please complete and return it to us. If you are looking for a competitive quote for your insurance please call 0333 1230 747.
WHERE CAN I GET A COPY OF YOUR BOOKING CONDITIONS?
Constant Travel acts as your agent in booking your holiday through a tour operator, where applicable, your holiday booking is subject to the tour operator's conditions. A copy of our Terms and Conditions can be downloaded from this website.
WHAT IF I HAVE A COMPLAINT?
It is our goal to ensure that all our customers have a trouble free holiday. However should you experience any problems whilst in resort you must report this immediately to the hotel reception and give them every opportunity to resolve your issues Where this is not possible you must contact the accommodation only provider whose details are on the bottom of your hotel voucher and ask to complete a customer report form whilst in resort. On your return to the UK you should then write directly to the relevant parties. Please see out Terms and Conditions on this website for more information.